SELF-DEVELOPMENT

Communication Skills

Skills like listening and conflict resolution, how to make repairs, and how to speak assertively are skills that apply to everyone. Skills that you will learn in this course will improve all your relationships—your birth family, found family, friends, and even coworkers.

Chapter 1

Introduction

In this course, you'll learn skills to emulate and avoid when communicating with your loved ones (friends, family, spouse, children, etc.)

Chapter 2

The Four Horsemen: When Communication Breaks Down

You're going to learn skills to diffuse the Four Horsemen and replace them with skills that help you resolve conflict in a way that makes you feel more connected.

Chapter 3

Listening Before Speaking

You'll learn how to be a good listener. We'll cover: What listening is not, what is empathic listening, and how to use reflective listening.

Chapter 4

Soothing Stress

When we're stressed out, it can be hard to think clearly. In order to choose an action that helps instead of harms relationships, we all need to develop the skill of managing our stress levels.

Chapter 5

Softened Startup

Softened startups make it more likely that difficult conversations end on a positive note, with each person feeling more connected and problems getting solved.

Chapter 6

Owning Emotions

We're going to zero in on the four communication styles—passive, aggressive, passive-aggressive, and assertive—and talk about how to practice assertive communication with "I statements."

Chapter 7

Giving and Receiving Feedback

The ability to graciously receive feedback can help you see your blind spots, be more understanding of others' perspectives, and make changes to improve yourself.

Chapter 8

Conclusion

Let's recap what we have learned and create a plan to put these learning into daily practice.

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